Terms & Conditions

Purchasing

Shopping at Little Star Parties could not be easier. Simply browse through the large selection of party goods and add them to your shopping basket. Once you have finished shopping click on the checkout icon and complete your delivery details. You will then be taken to a secure server to complete your payment. Confirmation of your order (once payment has been confirmed) will be sent to you via email.

Pricing

Prices shown are in euro and are inclusive of vat at the rate applicable to that product. Little Star Parties is vat registered, vat registration number IE.6402183E. There will be an additional charge for delivery (see Delivery).

Availability

To the best of our ability only those items currently in stock are shown on our site. In the unlikely event of any item of stock being unavailable or delayed, we shall contact you by phone or e-mail to advise you of the new estimated time of delivery, together with, if appropriate, suggested alternative items. If you wish to change or cancel your order you can e-mail info@littlestarparties.ie or callsave 1850 211 486 and your order will be revised, or fully refunded.

Payment and Security

We accept Visa, Mastercard and Laser cards. All payments are processed using Realex, a recognised online credit payment agency that is guarded by SSL encryption security, and connections to the banks are completed over private dedicated circuits that are managed by the banks. Sensitive data is never held in any network segment accessible from the internet, ensuring you of the highest possible protection for your credit or debit card details.

Despatch and Delivery

Subject to availability, goods will be despatched within one working day of confirmation of order. Goods are delivered by Fastway courier or An Post (within Ireland) to the delivery address supplied by you during the purchasing process and will normally be delivered the following working day after despatch. A standard delivery charge is applied (see Delivery for more details). Once your order has been despatched we will e-mail you your tracking ID which can be used to track your delivery. Deliveries to Britain are delivered by Parcelforce or by Royal Mail special delivery and are usually delivered within two days of despatch.

Returns and Refunds

If you are not completely satisfied with any of your purchases, please return within 10 days of receipt of goods for a complete refund or replacement. Goods should be returned in full and in good condition, including all packaging, at your own expense.

In some cases charges may apply for re-stocking or re-packing.Details of charges are given below and, where applicable, will be deducted from any refund given.

Re-stocking - Goods returned more that 14 days after original despatch will incur a €2.00 restocking charge. NB: Goods returned more than 21 days from original despatch will not be refunded, and will incur additional postage charges if the items are required to be returned to you.

Re-Packing - Please re-pack any items that have been taken out of packaging carefully, including the proper folding of costumes, and include all packaging.

Where returned items need to be re-folded or re-packaged a €2.00 charge will be applied. NB: Please do not tape costume packaging, or attach invoice or other paperwork to the returned items, as this may cause damage to the packaging and lead to re-packaging charges being applied.

Please include a copy of your invoice, together with your reason for return, and send to:

Little Star Parties,
Tully,
Ballinamore,
Co. Leitrim

To ensure goods reach us safely, we advise you to use recorded delivery and arrange insurance against loss or damage. We cannot accept liability for returned goods that are lost or damaged during transit. All refunds will be made within 30 days of receipt of return.

Please call us on callsave 1850 211 486 if you are at all concerned, or e-mail us at info@littlestarparties.ie if you want to cancel an order that you have placed.

Privacy Policy

In order to safeguard your privacy, we will only collect information related to fulfilling your order, or necessary to enhance the service we provide. This information includes name, address, e-mail address, phone number and credit card details. We will not disclose your personal information to any third parties.

Service and Quality

It is our aim to provide you with a wide range of superior quality products for all your child's party needs, together with excellent customer service. All products have been chosen to comply with current European safety standards and bear the CE mark where appropriate.

We will try to meet the expectations of our customers at all times, but if you feel that our service or product range could be improved, please email us at info@littlestarparties.ie